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Troubleshooting

Microsoft Windows XP or Microsoft Windows Vista. Windows 7 support is under review.

Do your current Windows-based systems seem to be running slow?
Computers, like automobiles, need a periodic tune-up to operate at their full potential.

Tech-Know will:

Come to your home or office and review your systems technical information, and assess the possible causes that could generate the problems. We will then discuss our findings and review with you what needs to be done.

Some of the steps that may need to be taken are:
Clean up temporary files, start up files, and perform System Registry clean up.
Review software that is installed, that may slow down your system.
Defrag the hardrive.
Check for latest Microsoft updates.
Evaluate anti-spyware and anti-virus definitions.

You should have:
Microsoft Windows XP or Microsoft Windows Vista. Windows 7.
A working High Speed Internet connection (DSL or Cable). Dial-up (modem) support can be done.
A working system.
DELL, HP, Toshiba, Acer and many other brands have been supported

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Setup

Let us take the hassle out of computer and computer peripheral setup.
We will set up your computer (including your monitor, keyboard, mouse and speakers), install software applications,
external peripheral devices, configure your existing Internet (ISP) settings and test your PC for proper functionality.

Set up your computer, including monitor, keyboard, mouse and speaker configuration

Tech-Know will:

Set up your computer, including monitor, keyboard, mouse and speaker configuration
Install software applications.
Install external peripheral devices.
Configure your existing Internet (ISP) connection.
Test your PC for proper functionality.

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Network

Let us re-establish your stopped network connection to normal. We will determine the reason for improper network operation, troubleshoot, repair your network connection to your Internet Service Provider (ISP) and ensure your networked peripherals are properly reconnected. WiFi troubleshooting included.


Network/ISP Troubleshooting

Tech-Know will:

Determine the reason for improper network operation.
Troubleshoot and repair your ISP connection.
Ensure your networked peripherals are reconnected and functioning properly.

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Consulting

OK, here is what works.

We will assess your existing home and/or small office computers, networking, computer peripherals and recommend what you may need for integrating them. We will review your current devices and recommend integration, upgrades and purchases to enhance your home network setup.

Tech-Know will:

Assess your current devices, including computers, networking and computer peripherals.
Recommend a household or small office solution with you.
Propose integration, upgrades and purchases.

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Training

That is not what I wanted!


Do you have a really great system, but not using it to it's full potential? Let Tech-Know train you on what you want to know. We will examine your currently installed software packages and discuss with you on what you want to learn.

Experienced with:

Operating systems:

Microsoft Windows 7.
Microsoft Windows Vista.
Microsoft Windows XP.

Office Tools:

Microsoft Office Suite - PowerPoint, Excel, and Word.
Microsoft FrontPage
Microsoft Publisher
Internet Browsers : Microsoft Internet Explorer, Mozilla Firefox, Google Chrome
Security software: McAfee, Symantec, Grisoft
Media software: Windows Media Player, REAL player, QuickTime player

If we don't know, we will research it for you...

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